Case Study
Twitter Triggers “Firestorm of Indignation” After Banning Olympic Journalist
In 2012, Twitter faced allegations of preferential treatment of NBC, which had partnered...+ Read more
After being targeted by criticism from its own users, reddit was forced to backtrack from its practice of “shadowbanning” users who violated its rules. Users who were shadowbanned received no notice and continued to experience reddit in the same manner as before, but none of their actions were visible to other reddit users, resulting in an effective ban from the site. The practice was widely criticized for alienating users, leading reddit to pledge to replace the “confusing” system with a more transparent approach.