Medium Tries to Craft “Human and Practical” Policies for Its Platform

In mid-2015, the blogging site Medium introduced a straightforward set of content policies for posts and comments. The policies are designed to accommodate controversial speech, well-organized, and written in plain English. Notably, Medium states that users who encounter content that may violate a rule will speak with “a real human being” at the company in order to resolve any disputes, a move designed to facilitate fair outcomes and prevent inappropriate removal of speech from the site. Press praised Medium’s changes as “setting the tone for the community it wants to foster on its site.”