Case Study
Twitter Triggers “Firestorm of Indignation” After Banning Olympic Journalist
In 2012, Twitter faced allegations of preferential treatment of NBC, which had partnered...+ Read more
Coca-Cola was “slammed by the LGBT community” after users discovered that the company’s “Share a Coke” social media campaign banned the words “gay” and “homo.” Attempts to create an image of a Coke can with the prohibited words resulted in an "Oops, let's pretend you didn't just try that" message, while words like “straight” and “hetero” were permitted. The company was forced to apologize in the face of “massive pushback” including the loss of “Brand of the Year” honors at multiple diversity events.