Case Study
Samsung’s “Orwellian” Privacy Policy Invites Allegations of "Smart TV" Spying
Samsung faced an FTC complaint as well as a congressional inquiry after reports...+ Read more
Spotify was widely criticized for the difficult-to-decipher language in an update to its privacy policy released in mid-2015. Many users were confused by the policy and believed that Spotify wanted to track users “like a jealous ex.” Spotify’s CEO issued a public apology and rewrote the policy to be clearer, but the public relations damage from the “ridiculous” policy was done.