Case Study
Spotify’s Problem “Isn’t Privacy, It’s Terrible Communications”
Spotify was widely criticized for the difficult-to-decipher language in an update to its...+ Read more
Search engine DuckDuckGo reaped the benefits of having clear and privacy-friendly policies written in understandable English. Its privacy policy starts with a clear statement that “DuckDuckGo does not collect or share personal information,” followed by an explanation about why users “should care.” This policy has been highlighted by the press, helping the company experience a 600 percent increase in traffic in the wake of the 2013 NSA revelations.