PARTNER WITH YOUR USERS
Even if you plan to offer your product “for free” and generate revenue from advertising or other means, it is in your best interest to treat your users as partners: recognizing and respecting their expectations, giving them the tools to make their own decisions about their personal information, and standing up for them when they are unable to defend themselves. By doing so, you may not only avoid the consequences when users are unpleasantly surprised about how their data are used, you may find that users who trust you are more willing to pay for or engage with your service.
Amazon Applauded for Suing to Protect Users
Being transparent about how many demands for information you receive and when you comply with these demands, can benefit not only your users but your reputation as well, giving users as much information as possible about information demands from third parties and the steps you have taken in response. The easiest way to accomplish this is by producing a biannual or annual “transparency report” documenting and providing detail about these demands. The ACLU of California has created a set of tools (online at itsgoodfor.biz/resources) to help you track and respond to demands for user information and produce your own transparency reports.