ENCOURAGE USERS TO SPEAK FREELY
Promote diverse speech and speakers.
If your product or service allows users to interact with each other, it is in your best interest to encourage user expression. The more freedom your users have to express themselves freely, the more likely they are to interact deeply with your service, with lasting benefits to everyone involved.
ALLOW USERS TO ACCESS THE CONTENT THEY CHOOSE
Your users expect to be able to access the content they want. If they can’t do so and don’t understand why, they may express their outrage or simply take their business elsewhere. You can avoid this by making content available as a general rule.
Case Study
ALLOW USERS TO CONTROL THEIR RELATIONSHIPS AND INTERACTIONS WITH OTHERS
By allowing users to tailor your service to their needs, you help them create an experience that maximizes their enjoyment of your service. Offering tools that enable users to manage the people they interact with can help nurture positive connections and reduce the effects of harmful behavior. Instead of diverting resources on moderators or complicated algorithms, empower users to make their own decisions.
ALLOW USERS TO USE THIRD-PARTY SOFTWARE
Users consistently express outrage when ISPs, platforms, and similar services interfere with their ability to use third-party software that does not disrupt the functioning of the service. You can avoid controversy and demonstrate your support for your users by giving them the freedom to safely communicate using whatever application or tool they choose.
Case Study
Facebook Hailed for Launch of Tor Portal
Case Study