MODERATE CAUTIOUSLY
If your product provides a forum for content or communication, consider carefully the far-reaching impact of any content moderation policies or decisions, consider carefully whether you want to be in the business of policing those forums. Following the Santa Clara Principles, any policies addressing illegal or other harmful behavior should be as clear and narrow as possible, be transparent to users, and be applied in an equitable manner. Any policies and mechanisms must be regularly evaluated to address civil liberties and civil rights impact on users, particularly users whose voices have historically been marginalized.
Avoid user surprise and show how your business respects free speech by explaining how much content is taken down and why. Issue a regular transparency report with statistics on the type and number of content removals, including those that result from informal and formal government and third party demands as well as from internal reporting or review processes. Explain how much content was removed for violating specific categories of your terms of service, community guidelines, and other policies that affect user speech.
“The company [should] consider[] the importance of due process when enforcing its rules and policies, and in particular, how the process has integrity and is administered fairly.” The Santa Clara Principles.