By building privacy into your products from the beginning and giving your users the information and tools to protect and control their own personal information, you not only help avoid consequences ranging from scathing media coverage to class action lawsuits, you also make users feel truly invested in your product and build invaluable trust and loyalty.

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The key to developing outstanding privacy practices is to proactively identify and address potential privacy risks before they happen.
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MAKE YOUR PRIVACY PRACTICES STAND OUT

Blue Shield Failed to Shield Users’ Private Health Information

Blue Shield of California inadvertently permitted Google to access the private health information of millions of its member s. Blue Shield provided notice of the breach to 4.7 million members , claiming it did not know whether any particular member’...Read more >

FCC Calls AT&T Out for Failure to Prevent Vendor Breach

The Federal Communications Commission held AT&T responsible for failing to protect its customer’s personal information when one of its third-party vendors suffered a breach, exposing almost 9 million AT&T users’ customer data. AT&T...Read more >

Mobile Phone Carriers Slammed for Selling User Geolocation

The FCC fined mobile carriers AT&T, Sprint, T-Mobile and Verizon nearly $200 million for illegally sharing customers’ personal information without their consent. The personal information in question included user geolocation histories, which the...Read more >

Texas Lassos Meta for Illicit Collection of Biometric Information

Meta was forced pay $1.4 billion to settle a lawsuit brought by the Texas Attorney General alleging that the company had covertly captured biometric information from Facebook users without their knowledge or consent. The settlement also requires the...Read more >

OpenAI's ChatGPT Prompts Expensive Lawsuits

OpenAI is facing multiple expensive lawsuits asserting copyright infringement , consumer protection claims, and privacy violations stemming from the company’s actions scraping the internet for personal information to train its artificial...Read more >

AT&T Phoned In Cybersecurity: Suffers Massive Data Breach

AT&T was blasted in the press for its “ sloppy” cybersecurity, questioned by members of Congress , and hit with a class action lawsuit for its “sweeping” data breach when the company disclosed in 2024 that hackers accessed six months of call and...Read more >

Mobile Phone Carriers Ring Up $20 Million FCC Proposed Penalty for Lax Privacy and Security

The FCC hit Q Link Wireless LLC and Hello Mobile Telecom LLC with a proposed penalty of $20 million in 2023 for failing to protect the privacy and security of people’s information. FCC rules require service providers to authenticate who someone is...Read more >

Google’s Misleading Location-Tracking Practices Leads It To $93 Million Fine

Google agreed to pay $93 million dollars to settle claims from the California Attorney General that it had deceived users with its location-privacy practices and violated consumer protection laws . Google was “ telling its users one thing – that it...Read more >

Premom Broke Privacy Promises in a Post-Roe World

The FTC sued Premom —an ovulation tracking app—for breaking “its promises and compromis[ing] consumer privacy” by deceptively sharing personal information and violating the FTC’s Health Breach Notification Rule by failing to notify users of these...Read more >

Microsoft Pays $20M for Improperly Collecting and Retaining Children’s Information

Microsoft was slapped with $ 20 million in fines in 2023 to settle FTC charges that it violated the Children’s Online Privacy Protection Act (COPPA). The FTC charged Microsoft with violating COPPA and the FTC Act by collecting personal information...Read more >